Most playback hiccups come from the device or connection, not the classes themselves. Work through these steps in order, and try pressing play again after each one.

1. Check you're in the right place
Make sure you're logged in and watching on www.hjem-studios.com. Our videos are protected so they only play on our own site, so an old link, a bookmark to a different address, or a shared link may not play.

2. Refresh the page
Sometimes a simple refresh is all it takes. On a computer, hold Shift and click refresh. On a phone or tablet, pull down on the page or tap the refresh arrow.

3. Check your connection
Videos need a steady connection. If a class is slow to start or keeps pausing, move closer to your router or switch between wifi and mobile data. Work, school, gym, and hotel wifi networks sometimes block video, so if you're on one of these, try mobile data or home wifi.

4. Turn off your VPN
VPNs can slow video down or stop it from loading. Pause yours while you practise, and switch it back on afterwards.

5. Pause ad blockers and privacy tools
Ad blockers, privacy extensions, and some browser shields can mistake our video player for something to block.

• On a computer: pause your ad blocker for hjem-studios.com, or add it to your allowed sites.

• Safari on iPhone or iPad: tap the aA icon in the address bar, open Website Settings, and turn off Use Content Blockers.

• Brave browser: tap the lion icon and turn Shields off for our site.

6. Close other tabs and apps
Phones and tablets have limited memory, and lots of open tabs can make videos fail or the page reload. Close what you're not using, then reopen the class.

7. Update your browser or device
Older browsers and software can struggle with modern video players. Classes play best on the latest version of Safari, Chrome, Firefox, or Edge.

8. Try another browser or device
If one browser still won't play, try a different one, or a private or incognito window. That shows us whether the issue is with a particular setting.

Still not working?
We're here to help. Email us at [your email] and include:

• your device and browser (for example, iPad and Safari)

• what you see when you press play: a blank box, an X, endless loading, or the page reloading

• a screenshot, if you can

We'll help you get back to your practice as soon as we can.